Warranty Information

We’re pleased to offer quality products with excellent warranties from major manufacturers and to back our work with outstanding warranty service. We maintain extensive archives on all of our builds to provide exceptional service to our customers after the sale. With Reading Truck Equipment, you can buy knowing we’ll stand behind our products.

General Warranty Statement

The primary purpose of this warranty policy is to identify for our customers, the procedure to follow when seeking warranty service or replacement parts from Reading Truck Equipment.

Manufacturers Limited Warranty Coverage

Products manufactured by Reading Truck Equipment are warranted to the original purchaser/consumer, to be free from defects in material and workmanship, for a period of (1) one year from date of invoice. Warranty will include labor and materials when proper use, application and maintenance procedures are followed.

Products distributed by, but not manufactured by Reading Truck Equipment will be subject to the terms and conditions set forth by the original manufactures warranty, and are not warranted for any other purpose. Reading Truck Equipment will provide warranty service action for the equipment from Reading Truck Equipment on behalf of and subject to corresponding terms and conditions of respective manufacturers. Such terms and conditions vary by manufacturer and are available from Reading Truck Equipment.

Please Note: All body mounting bolts should be checked after 90 days in service per manufacturer’s specifications.

Warranty Claim Procedure

DOWNLOAD WARRANTY CLAIM FORM HERE

Warranty work and replacement part consideration must include the following:

Authorization/RGA No. supplied by Reading Truck Equipment Customer Service. No warranty work will be honored without authorization.
Owner’s name, address, phone number.
Dealer’s name & address if purchased through an OEM dealership.
Reading Equipment & Distribution W/O number from serial number plate.
Equipment manufacturers Name, Model No., Serial No.
Definitive description of problem or failure.

DOWNLOAD WARRANTY CLAIM FORM HERE

Warranty work and/or replacement part service for items installed by Reading Truck Equipment from other manufactures, will be subject to customer invoicing from Reading Truck Equipment. Upon successful reimbursement from the respective manufacturer, Reading Truck Equipment will credit customer’s account for the corresponding amount.

For assistance, contact:

Brian Verbonitz – (717) 445-1179

Email: RTEServiceWarranty@readingequipment.com

For Warranty Claims or Questions, Contact Reading Truck Equipment. Find A Location

Reading Truck Equipment Returned Goods Policy

Warranty replacement part service is available from Reading Truck Equipment to our customers for equipment installed by Reading Truck Equipment but manufactured by others.

When warranty part service is requested or seeking part return credit, the following procedure will apply:

Contact Reading Truck Equipment Customer Service to obtain proper authorization or RGA No. as required.
Reading Truck Equipment Customer Service will help identify manufacturers part number required to initiate repair and assist in expeditious warranty satisfaction.
Replacement parts will be shipped from Reading Truck Equipment stock or direct to customer from manufacturer stock. Reading Truck Equipment will invoice customer accordingly for replacement materials, but will credit the customer account upon return of defective material and successful reimbursement from the manufacturer.
Rejected manufacturer’s claim will, after Reading Truck Equipment review, render Reading Truck Equipment customer invoicing current and customer will be expected to remit accordingly.
Reading Truck Equipment will not accept invoices for unauthorized repairs or accept unauthorized returned material.
Material returned to Reading Truck Equipment for credit consideration must have an RGA No assigned, be returned prepaid and will be subject to a 15% re-stocking charge.